General Business
What should I bring to the tasting?
The stores are open:
Monday - Friday 6 am to 5:30 pm
Saturday 7 am to 5 pm
Sunday 7 am to 2 pm
The customer service hours are:
Monday - Friday 9 am to 5 pm
Saturday 9 am to 1 pm
Sunday CLOSED
Where are your locations?
Deerfield: 813 Waukegan Road, Deerfield, IL 60015
Schaumburg: 25 South Roselle Road, Schaumburg, IL 60193
Buffalo Grove: 201 North Buffalo Grove Road, Buffalo Grove, IL 60089
What forms of payment do you accept?
Visa, Mastercard, Discover, American Express, cash & business checks* are accepted in the stores.
*Notice - We no longer accept personal checks.
Visa, Mastercard, Discover and American Express are accepted for telephone orders.
**Deerfields Bakery has recently lowered our prices by about 10% on average. In order to keep our prices down we are instituting a 2.5% customer service fee is applied to all store sales. As an incentive for customers, we now provide a discount to pay with cash by giving an immediate 2.5% discount. Prices posted are the CASH DISCOUNTED prices.
Do you cater?
Currently Deerfields Bakery does not offer catering services.
Do you deliver?
Yes, we deliver to some cities. Delivery charges are based on distance. Deliveries are scheduled between 9am and 1pm. We can not guarantee an exact delivery time and require a 2 hour delivery window. Additional charges will apply. Please ask your sales associate for details.
Do you ship?
Yes, we can ship some items. Standard shipping charges apply. Please ask your sales associate for details.
What is your refund policy?
Our cake concierges, bakers, icers and decorators work hard to create your dream product. From concept to product, we take pride in our creations. Our return policy is simple: If you are disappointed with the quality, you will need to notify us within 24 hours and return the remaining product to our store for a refund (full or partial depending on circumstances) within 2 days. No exceptions. This allows us to inspect the product to determine quality issues. Please note that we do our best to match colors, but we do not give refunds due to color hues (too bright, too dull, too green, too blue, etc.).
To notify us, please email or call customer service at:
This email address is being protected from spambots. You need JavaScript enabled to view it. or 847-520-0068 (Mon-Fri 9 am to 5 pm and Sat 9am – 1pm
