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FREQUENTLY ASKED QUESTIONS
Our customers are the sweetest thing in town. In the effort to improve your customer experience, we have baked off a list of the most Frequently Asked Questions regarding our bakery and our products.
Before you call or email with a question, please take a look here to see if we have an answer. We hope you find it useful.
Also see our
wedding and shower FAQs
Click on a category or view all below.
Special Food Needs
What are your hours?
The stores are open:
Monday - Friday 6 am to 5:30 pm
Saturday 7 am to 5 pm
Sunday 7 am to 2 pm
The customer service hours are:
Monday - Friday 9 am to 5 pm
Saturday 9 am to 1 pm
Where are your locations?
Deerfield: 813 Waukegan Road, Deerfield, IL 60015
Schaumburg: 25 South Roselle Road, Schaumburg, IL 60193
Buffalo Grove: 201 North Buffalo Grove Road, Buffalo Grove, IL 60089
What forms of payment do you accept?
Visa, Mastercard, Discover, American Express, cash & business checks* are accepted in the stores.
*Notice - We will no longer be accepting personal checks starting 8/1/2014.
Visa, Mastercard, Discover and American Express are accepted for telephone orders.
Do you cater?
Currently Deerfields Bakery does not offer catering services.
Do you deliver?
Yes, we deliver to some cities. Delivery charges are based on distance. Deliveries are scheduled between 9am and 1pm. We can not guarantee an exact delivery time and require a 2 hour delivery window. Additional charges may apply. Please ask your sales associate for details.
Do you ship?
Yes, we can ship some items. Standard shipping charges apply. Please ask your sales associate for details.
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Do you rent out the upstairs area in your Buffalo Grove location for parties, meetings, etc?
Our table space is available on a first come first serve basis.
Do I have to place an order if I want something particular?
To ensure availability of the products and quantities, we recommend you place an order in advance as we do not bake every product every day. We are unable to take special orders for donuts, coffee cakes, bread and bagels after 12pm for the next day.
How many days notice do you need for a cake order?
We require the following advanced notice for cake orders:
• Standard Cake (flowers/balloons & inscription) - 24 hours
• Standard Cake (gourmet cake flavors) - 48 hours
• Drawing - 72 hours
• Cut out - 72 hours
• Portrait - 72 hours
• Stacked - 72 hours
• Fondant/Gumpaste designs - 5 full days
• Wedding - 2 week minimum
How many days notice do you need for a cookie order?
We require the following advance notice for a cookie order:
• Traditional Cookie (Chocolate Chip, Oatmeal, etc.) - 48 hrs
• Decorated Sugar cookie - 72 hrs
• Butter Cookie - 1 week or earlier with baker's approval
Can you personalize a cookie?
For an additional charge, we can inscribe your sugar cookies with names, numbers, messages, drawings, logos, or artwork that you provide. We can even scan your artwork onto rice paper and transfer it to your cookies. Please ask your sales associate for details.
What is the difference between butter cookies and sugar cookie?
Butter cookies are small bite size cookies usually decorated with sprinkles or fruit. Their primary ingredient is butter. We have assortments available by the pound, which typically include some cookie bars as well as occasional candy pieces. Some butter cookies include nuts and flavors such as citron, almond and cardamom.
Sugar cookies are cut out cookies in your favorite shape and decorated with fondant frosting. Sugar cookies at Deerfields are typically larger than butter cookies.
What size cake do I need?
* Round Cakes - 3 layers
Size Number of Servings
Low Avg High
6" 5 6 7
7" 6 8 10
8" 8 11 13
9" 11 14 16
10" 13 17 20
12" 19 24 28
14" 26 33 38
16" 33 42 50
18" 42 53 64
20" 52 66 79
22" 63 80 95
* Sheet Cakes - 1 to 3 layers
Size Number of Servings
Low Avg High
Qtr Sheet 1 layer 10 15 20
Qtr Sheet 2 layer 14 19 24
Qtr Sheet 3 layer 20 25 30
Half Sheet 1 layer 20 30 40
Half Sheet 2 layer 27 37 47
Half Sheet 3 layer 40 50 60
Full Sheet 1 layer 40 60 80
Full Sheet 2 layer 54 74 94
Full Sheet 3 layer 80 100 120
When can I cancel or change my order?
Requests for order changes or cancellations have the following requirements prior to date and time of pickup:
• Standard Cake (flowers/balloons & inscription) - 24 hrs
• Standard Cake (gourmet cake flavors) - 48 hrs
• Drawing - 3 full days or 72 hours
• Cut out - 3 full days or 72 hours
• Portrait - 3 full days or 72 hours
• Stacked - 3 full days or 72 hours
• Tiers - 3 full days or 72 hours
• Fondant/Gumpaste - 5 full days
• Wedding - 2 week minimum
Any cancellations within these windows of time will be assessed a fee of 25% of the order total.
Special Food Needs
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Do you have sweet trays?
Miniature pastry trays can created for any number of items that you need. Prices vary depending on which items you choose, from $1.99 to $2.39. We charge $10.00 for each tray.
Do you make sugar-free products?
Unfortunately, we are having supply problems with our sugar free ingredients. At this time, we cannot take sugar free orders. We are exploring different suppliers and hopefully will be able to offer sugar free goodies again soon.
Do you have gluten-free products?
Our Schaumburg location is a Gluten-Free facility. It supplies all three of our locations with Gluten-free products. Please visit www.http://www.deerfieldsbakery.com/Shop?id=429 for more information.
Do you make special orders for people with allergies?
We kindly recommend that anyone with food allergies avoid our products. All of our regular products are made on equipment use to produce items containing milk, egg, peanuts and tree nuts. Our Gluten Free line of baked goods are baked in a facility that is peanut free.
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Are the only cakes you do on your website?
Our website offers examples of some of our cake designs. There are many other choices available. In addition, we can always create a custom cake from your own artwork or pictures. Please ask your sales associate for details.
Do I have to refrigerate my cake?
Cakes with whipped cream, cream cheese, ganache, fresh fruit and mousse always need to be refrigerated. Buttercream frosted cakes do not necessarily require refrigeration. When possible it is best to refrigerate, especially during warmer months.
Cakes that are 3 dimensional in the shape should be refrigerated.
How long can I leave my cake out?
Buttercream frosted cakes may be left out for the duration of your event. Leftovers should be refrigerated. If you have fresh fruit fillings or whipped cream frosting, we suggest leaving your cake out for no longer than one hour.
How long does my frozen cake take to thaw?
You should take a frozen cake out approximately 2 hours before you plan to serve it.
Are your cakes and or cookies peanut-free?
We kindly recommend that anyone with food allergies avoid our products. While many of our products do not contain nuts, we cannot guarantee that any of them are nut-free as they are made on equipment used to produce items containing peanuts and tree nuts. Our Gluten Free line of baked goods are baked in a facility that is peanut free.
Can I reserve a cake from your store to pick up later today?
Yes, in many cases if you call before 12:00 p.m., you may select either yellow or devil's food cake, decorated with flowers or balloons and an inscription. After 12:00 p.m. you may reserve any ready-made cake in our store, which we will inscribe for you while you wait.
Do you use partially-hydrogenated oils (trans-fat)?
We are currently exploring recipe alternatives to be completely trans-fat free. We currently use trans-fat free palm oil for donuts and cakes.
Do you put pictures on cakes?
Yes, we can personalize your cake or cookies with a picture.
Cakes start at a price code #3. Cookies are $4.55 each for round cookies and $5.09 for oval cookies with a minimum of 6 cookies
You may email a high quality image or bring in a photo and we will scan it and return the photo to you.
What are you rules and guidelines for picture cakes?
* Portrait Cakes frosted with buttercream cannot be stored in the refrigerator.
* Portrait cakes frosted with whipped cream frosting must be refrigerated.
* Fresh fruit filling is only an option with whipped cream frosting.
* No Portraits on cream cheese frosting.
* No side-by-side cakes with a portrait.
What flavor fillings do you have?
Chocolate Whipped Cream
Flavored Buttercreams (Amaretto, Almond, Hazelnut, Mocha, Key Lime, Banana, Caramel)
*Combination of Two
Those fillings with a (*) above have an extra charge that depends on the size of the cake. Please call for details.
What flavor cake do you have?
Devils Food (Chocolate)
What is the difference between white and yellow cake?
Yellow (vanilla) cake contains egg yolks, white cake does not. Yellow cake has sweeter flavor, but both are equally moist.
Can I have my cake half chocolate and half vanilla?
We can make cakes with either side-by-side flavors (i.e., left side white cake and right side chocolate cake) or alternating layers (i.e., top layer white cake, bottom layer chocolate cake). Side-by-side cakes must be a minimum of a half sheet. Only one or two layer sheet cakes may be side-by-side. Round cakes can have alternating layers but cannot done side-by-side. Fresh fruit filling is not an option in a side-by-side cake.
Can I have fresh strawberry filling in a side-by-side cake?
With a side-by-side cake fresh strawberries will cause the cake to split, ruining the decoration. You can order a fresh strawberry filling with alternating cake layers.
What is the difference between buttercream frosting and whipped cream frosting?
Buttercream is a much heavier, sweeter frosting because it primarily consists of butter and powdered sugar. A cake frosted in buttercream does not necessarily require refrigeration. Whipped cream has a much lighter, airy texture, and must be kept refrigerated.
Why can’t I have whipped cream filling in a buttercream frosting cake?
Buttercream is heavier than whipped cream. The frosting would overwhelm the filling.
Why must a multi-layer cake have a filling?
From a construction standpoint, filling is needed in between cake layers to help them stay together. If you feel you do not want a filling, you can simply put the same frosting that you have on the outside of the cake on the inside as well. However most people prefer an additional complementary taste in their cake. Further, additional fillings and cake layers increase serving amounts.
Why can’t I have fresh fruit filling in some cake orders?
Tiered cakes, cut-out cakes, 3-dimensional, and side-by-side cakes with fresh strawberry fillings would not be stable. The layers of cake may slide, crack or be otherwise difficult to secure.
Why can’t I have a drawing on my whipped cream iced cake?
Drawings are done in buttercream and are spread with a pallet knife and other decorating tools. The buttercream decoration will not adhere to a whipped cream iced cake. As a result, the drawing cannot be done properly on whipped cream.
Why can’t I have fresh banana filling in my cake decorated with a drawing?
We do not do drawings on cakes with fresh banana filling because the process and time involved in completing the drawing can adversely affect the edibility of the bananas. Fresh strawberries fillings are not similarly affected and therefore can be ordered with drawings.
Why can’t I have 2 fresh fruit fillings in a cake frosted with buttercream?
Buttercream frosting is put on cakes with a pallet knife and other decorating tools. The frosting is thick and the weight pulls against the cake layers. When there are 2 fresh fruit fillings the cake is taller and less stable, and the layers begin to crumble and slide as the cake is being iced.
Can I have fresh strawberries in my wedding cake?
With the exception of our signature cake, the Queen Elizabeth, we do not offer fresh strawberries as a filling option in a wedding cake. Typically, since the wedding cake is on display during the reception, an unrefrigerated cake with a fresh fruit filling has a tendency to break down and deteriorate. Also, many reception facilities do not have refrigeration space available, so the cake could possibly be without benefit of refrigeration all day.
Do you have wedding cake toppers?
We do not offer cake toppers.
Why does my wedding cake need pillars?
Pillars are more than just a decorative feature of a wedding cake. Pillars actually provide the cake its structure and stability by evenly distributing the weight load. A large cake without adequate support could possibly crack.
Do you put fresh flowers on the wedding cake?
We suggest you coordinate with your florist to provide fresh flowers for your wedding cake. Please verify with your florist that the flowers have not been sprayed with any chemicals. Also, unless your flowers were specifically grown to be eaten, please remove them before serving.
Do you do drawings on fudge frosting?
We don't recommend drawing on fudge. Many images do not show up well on a dark background.
Do you pre-slice your bakery products?
At this time, we do not pre-slice any of our bakery items.
Do you sell cakes by the slice?
Available with 48 business hours notice we can have banana cake with fudge frosting, carrot cake with cream cheese frosting, red velvet with cream cheese frosting, cheese cake slices, and tiramisu slices.
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